Refund policy

Our marshmallow flowers are fresh food, handmade for your order.

Cancelling
You can cancel for a full refund until 1pm the day before your delivery date. To cancel, email nkabanoff@gmail.com or message us on Instagram @kewcloudflowers. After that we will have started making your flowers, so we can't cancel or refund the order.
The usual 14-day right to cancel does not apply to food that spoils quickly or is made to order (Consumer Contracts Regulations 2013).

Damaged or wrong box
If your box arrives damaged, or it isn't what you ordered:
1. Contact us on the day of delivery, by email or Instagram.
2. Send us a photo of the box and the flowers.
We'll deliver a replacement or give you a full refund, including delivery. You don't need to send anything back. This doesn't affect your rights under the Consumer Rights Act 2015.

Handmade
Every flower is piped by hand, so colours and shapes will vary a little from the photos. This is not a fault.

Refunds
Refunds go back to the card you paid with, usually within 5-10 working days.